NO REFUNDS. Please verify your event, date, time, seat selection, etc. before ordering. Orders are subject to approval.

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Ticketing Terms & Conditions

By submitting your order you agree to these terms and conditions, which apply to all ticket orders. Please note: Due to the nature of live theatrical bookings, dates, titles, availability and prices are subject to change at any time. Services fees apply to phone, in person, and internet purchases.

 

Cancellations, Refunds and Exchanges

• No cancellations or refunds. Verify all information (title, date, time, seat selection, etc.) before ordering. Orders are subject to approval.

• Exchanges are available up to 24 hours prior to the ticketed performance time.

 

Fees

A service fee is applied to online, in person and phone sales and is proportionate to the ticket price. 

 

Why do we charge service fees?
Our service charge covers the cost of selling tickets. These costs include, but are not limited to:

• Credit Card fees

• Fees to license ShowPass as our ticketing platform and “shopping cart” provider

• Servers to host the ticketing provider

• Email service to deliver tickets electronically

• Ticket agents to sell, seat and process all orders

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Delivery

Tickets will be delivered by email upon purchase. 

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Tickets held at Will Call may be picked up starting one hour prior to curtain at the performance venue’s box office. The box office may require a valid state or government issued photo ID at the time of pickup and reserves the right to not release ticket if the name on the ID does not match the name used to purchase tickets.

 

Theatre Policies

 

Late seating is at the discretion of the House Management and may not be available at all performances.

 

Cell phones, tablets and/or other electronic devices may not be used in the theatre.

 

Cameras and recording devices are not allowed to be used in the theatre.

 

No outside food or drinks are allowed in the theatre.

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Children 4+ are welcome in our theatres. Individual productions may offer age recommendations. It is always up to the parent / guardian to determine if an event is age appropriate. Each person entering, regardless of age, must be ticketed.

 

If a patron becomes disruptive, that patron and the group they arrived with may be asked to leave. No refunds.